Posts Tagged ‘human services’

The Quietest People in the Room Often Have the Most to Say

Note: Names and identifying details have been changed to protect privacy. The phone rang on a weekend. On the other end was a young woman from one of our community-based programs. Just hours earlier, she had experienced every child's nightmare. She had witnessed her mother suffer a fatal...

Human Resources: Doing Performance Management in an Environment Where Managers Are Working Remotely

There is no question that COVID-19 has dramatically and tragically affected so many lives and challenged basic business norms. It has pushed the outer limits of human resource management. The one overwhelming observation is that senior management in human services responded with compassion,...